Burger King will use AI to check if employees say ‘please’ and ‘thank you’

Burger King is introducing an AI chatbot named 'Patty' that will be integrated into employee headsets. This voice-enabled assistant is part of the BK Assistant platform, designed to aid employees in meal preparation while also assessing their customer interactions for friendliness. The AI has been trained to recognize specific phrases that promote courteous communication, such as 'please' and 'thank you,' based on feedback from franchisees and customers. Managers will have access to evaluations of employee interactions to ensure a friendly service environment. This initiative reflects Burger King's commitment to enhancing customer service through technology.

• AI chatbot named 'Patty' will assist employees in headsets.
• Part of the BK Assistant platform for meal preparation and customer interaction.
• Trained to recognize courteous phrases like 'please' and 'thank you'.
• Feedback from franchisees and guests informed the AI's training.
• Managers will evaluate employee friendliness using the AI.